Privacy Policy

At Items On Hand, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and email address when you register
• Profile information you choose to provide
• Organization name and details
• Communications between you and Items On Hand

Inventory Data

When you use our Service, we collect:

• Photos you upload of inventory items
• Item names, descriptions, and quantities
• Location information for inventory bins
• Stock take records and history
• Categories and organization structure

Automatically Collected Information

When you access our Service, we automatically collect:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your inventory photos with AI detection
• Send you technical notices and updates
• Respond to your comments and questions
• Monitor and analyze usage trends
• Detect and prevent fraudulent activities
• Comply with legal obligations

3. AI Processing and Third-Party Services

We use OpenAI to analyze your inventory photos. When you upload a photo:

• The image is sent to OpenAI for processing
• OpenAI analyzes the image to identify items
• Results are returned and stored in your account
• Images are stored using Cloudinary's secure cloud storage

Please note that these third-party services have their own privacy policies governing the use of your information.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

• With your consent: We may share your information with your explicit consent
• Within your organization: Team members can access shared inventory data
• Service providers: We share data with services that help us operate (hosting, AI processing, storage)
• Legal requirements: If required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS)
• Secure cloud storage for images
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information, please contact us. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Update: Correct or update your information
• Delete: Request deletion of your account and data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at support@itemsonhand.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: